These General Terms and Conditions of Sale govern the purchase of products offered by PRISMICA S.L., hereinafter referred to as LEDNIX.
The purchase of any of the products implies full and unreserved acceptance of each and every one of the General Terms and Conditions set forth below, as well as the established purchase price, with the consequent allocation of the risks and obligations inherent in the Warranty, without prejudice to any Specific Terms and Conditions that may apply.
LEDNIX reserves the right to modify these General Terms and Conditions, as well as to make minor changes to the dimensions or specifications of the devices, to improve their models, and to discontinue any of them without prior notice; therefore, we recommend that you always read these General Terms and Conditions of Sale carefully.
LEDNIX (Prismica S.L.) is not liable for any issues arising from possible errors in the photographs, measurements, and/or data appearing in the catalog. The Customer is always responsible for verifying the product information provided against the corresponding technical specifications.
2. DELIVERY TIMES.
Delivery times will be confirmed when the order is placed and are always provided for informational purposes only; therefore, any delays that may occur will not result in the cancellation of the order or the imposition of penalties.
3. TRANSPORTATION.
Throughout the Iberian Peninsula, for orders totaling more than €50 (net), shipping costs will be covered by LEDNIX and handled by our usual carrier. For all orders below the specified amount, shipping costs will be the responsibility of the buyer.
If the buyer designates the carrier, the buyer will bear the shipping costs regardless of whether the amount exceeds the stipulated minimum.
In the Canary Islands, shipping costs will be borne by the customer, and shipping will be arranged by the customer or by our usual carrier, if so determined.
For international shipments, shipping costs will be negotiated with the customer during the sales process and may vary depending on whether the shipment is by air or sea.
4. COMPLAINTS.
Claims regarding defects or quality issues with the products supplied shall be subject to LEDNIX’s Warranty Terms and Conditions.
Claims for damage or breakage attributable to shipping must be reported in a verifiable manner within a maximum of 72 hours from the time of delivery of the goods. Once this period has elapsed, the goods will be deemed accepted as is with respect to damage resulting from shipping.
Claims regarding defects or issues of a nature other than those indicated above will not be accepted after seven calendar days have elapsed since the delivery of the material.
5. RETURNS.
LEDNIX (Prismica S.L.) will not accept any returns of merchandise that have not been previously reported and approved in writing.
Returns of personalized, custom-made, or specially requested items will not be accepted, as these are non-reusable products or items manufactured according to the Customer’s specifications.
Furthermore, returns for products in the industrial, road, and sports lines will not be accepted.
Returns of custom-manufactured items will not be accepted if the end customer rejects them for reasons unrelated to the proper functioning of the item.
Acceptance of the return will, in all cases, be subject to an inspection and verification of the condition of the products once they are received at our facilities.
The customer is responsible for the shipping costs associated with the cancellation. Returns of items in perfect condition and in their original packaging owned by the customer will be accepted under the following conditions, provided that the items are not non-standard, out-of-catalog, or products excluded from cancellation as indicated in the preceding paragraphs:
- Age of the material: 0 to 40 days – 10% depreciation
- 41 to 60 days – 20% depreciation
- 61 to 120 days – 30% depreciation
- More than 120 days – will not be accepted
6. ORDER CANCELLATION.
Cancellations of orders for non-standard or non-catalog items will not be accepted.
Cancellations of orders for custom-manufactured products will not be accepted if they are due to rejection by the end customer for reasons unrelated to the proper functioning of the product. Therefore, we recommend placing sample orders to showcase the product to end customers before placing the final order.
Any cancellation or modification of a previously accepted order must be authorized by LEDNIX.
It is not possible to cancel an order that has already been shipped; it will be processed as a return.
7. FORCE MAJEURE.
LEDNIX shall not be liable for any failures in the supply chain or in the provision of Services resulting from an event of force majeure.
“Force Majeure” shall mean any circumstance or event beyond LEDNIX’s reasonable control, regardless of whether or not it was foreseeable at the time the sales contract or service agreement was entered into, and which reasonably prevents LEDNIX from fulfilling its obligations.
Force majeure is understood to include, but is not limited to: unforeseeable events, health crises, natural disasters, extreme natural phenomena, strikes or lockouts, sabotage, supply crises, riots, disturbances of public order, wars, cyberattacks, and acts of piracy.
In the event that the Force Majeure event continues for a period exceeding three consecutive months, or if LEDNIX reasonably anticipates that such a situation may continue for that period, LEDNIX may terminate the agreement with the Client in whole or in part without incurring any liability to the Client.
The most up-to-date version of these General Terms and Conditions of Sale can be found on the www.lednix.com website.
A new publication or submission of a customized rate supersedes any previous rates.
8. GENERAL TERMS AND CONDITIONS OF SALE, EFFECTIVE DATE.
July 1, 2026.
These terms and conditions supersede any previous ones.